Effective Date: 1 October 2024

1. Introduction.........................................................................................................................1
2. Information We Collect.......................................................................................................1
3. How We Use Your Information ..........................................................................................2
4. Data Protection and Security .............................................................................................2
5. Data Sharing and Disclosure .............................................................................................2
6. Google SSO Authentication...............................................................................................2
7. Your Rights and Choices ...................................................................................................2
8. Data Retention ...................................................................................................................3
9. Compliance with Data Protection Laws .............................................................................3
10. Changes to This Privacy Policy .......................................................................................3
11. Contact Us........................................................................................................................3

1. Introduction
Welcome to the gold-youth Moodle App. Your privacy is very important to us. This
Privacy Policy outlines how we collect, use, and protect your personal information
when you use our application and services. Our commitment is to uphold your privacy
rights and protect your data in line with relevant laws, including the Protection of
Personal Information Act (POPIA) in South Africa, and data protection standards in
Rwanda, Zambia, Zimbabwe, and Botswana.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
To provide our services, we collect the following types of information:

· Personal Information: Name, email address, country, cluster and site. This
information is necessary for account creation and user authentication.
• Usage Data: Information on course enrollment, learner progress, quiz scores,
assignments, and completion of learning milestones to track progression and
personalize learning experiences.
• Device Information: Information regarding the device you use to access the
application (e.g., device type, operating system) to ensure a secure and
optimized experience.

3. How We Use Your Information
The information we collect is used solely for:

• Improving the Learning Experience: To personalize course recommendations,
facilitate user progression through courses, and provide support when needed.
• Progress and Milestone Tracking: To understand learning progression, support
milestone achievement, and provide feedback to users and gold-youth partners
and funders.
• System Analytics: Analyzing aggregated and anonymized data to improve
course content and app functionality.

We do not use, sell, share, or disclose any identifiable personal information for
marketing or any other purposes outside of these stated objectives.

4. Data Protection and Security
We implement strict security protocols to safeguard your information from
unauthorized access or disclosure. Measures include:

• Data Encryption: All data is encrypted in transit and at rest.
• Access Control: Personal data is only accessible by authorized personnel who
require access for operational purposes.
• Anonymization and Aggregation: Identifiable information is anonymized when
used for analytics to prevent unauthorized data access and maintain user
privacy.

5. Data Sharing and Disclosure
We do not share your personal information with any third parties, except:

• As required by law or to comply with legal processes.
• To authorized service providers strictly for technical support or service
maintenance, in accordance with our privacy and security standards.

6. Google SSO Authentication
Our app offers Google Single Sign-On (SSO) to facilitate secure and efficient login. By
using Google SSO, you agree to Google's terms of use and privacy policies. Your Google
authentication details are used only to verify your identity for accessing our services
and are not stored or reused for any other purposes.

7. Your Rights and Choices
As a user, you have rights over your data, including:

• Access: You can request a copy of your personal data.

• Correction: You may request corrections if your information is inaccurate or
incomplete.
• Deletion: You may request deletion of your account and associated data at any
time, subject to our data retention policies.

8. Data Retention
We retain personal information only as long as necessary for educational support and
compliance with legal obligations. If you choose to delete your account, we will
securely delete your data within 30 days unless otherwise required by law.

9. Compliance with Data Protection Laws
This Privacy Policy complies with:
• South Africa: Protection of Personal Information Act (POPIA)
• Rwanda: Law No. 058/2021 relating to the Protection of Personal Data and
Privacy
• Zambia: Data Protection Act, 2021
• Zimbabwe: Data Protection Act, 2021
• Botswana: Data Protection Act, 2018

We adhere to these laws and other applicable regulations to protect your privacy rights.

10. Changes to This Privacy Policy
We may periodically update this Privacy Policy. All changes will be posted on this page,
and we will notify users of any substantial updates.

11. Contact Us
If you have questions, concerns, or feedback regarding this Privacy Policy or our data
handling practices, please contact us at:

• Email: support@goldyouth.org
• Address: 22 Station Rd, Rondebosch, Cape Town, 7700, South Africa

By using our services, you acknowledge that you have read and understood this Privacy
Policy and agree to its terms.